Introduction

At SolitaireKart, a prestigious brand under Geological Institute India Private Limited, we take great pride in offering our customers exquisite jewelry that is not only beautiful but also valuable. Our commitment to customer satisfaction extends beyond the point of purchase, which is why we have developed a Buy-Back Policy. This policy ensures that customers can return their purchased jewelry at a fair value, under clear and transparent terms.

This document outlines the process and conditions under which SolitaireKart will repurchase items from our customers, detailing specific product deductions, exclusions, and the steps involved in initiating a buy-back.

Policy Overview

This Buy-Back Policy is designed to make the repurchase process clear and straightforward for our customers. It covers the conditions for buy-back eligibility, the deductions applicable on different products, and the procedures to follow.

Terms and Exclusions

General Conditions: Original Condition: To be eligible for buy-back, the item must be in its original condition without any physical damage. This includes not being altered, resized, or damaged in any way.

Original Invoice & Certification: Customers must present the original invoice and any certifications that came with the product (such as diamond or gemstone certificates). This documentation serves as proof of purchase and authenticity, which is essential for determining the buy-back value.

Product-Specific Conditions and Deductions:

Lab-Grown Diamonds:

No Buy-Back Option: SolitaireKart does not offer a buy-back option for lab-grown diamonds under any circumstances. This is because the resale value of lab-grown diamonds in the market differs significantly from natural diamonds and is currently not supported by our buy-back policy.

Natural Diamonds:

Eligibility: Natural diamonds are eligible for buy-back, but they are subject to a 20% deduction from the original purchase price. This deduction accounts for changes in the market value of diamonds, which are constantly influenced by factors like demand, quality, and rarity.

Market Value: The current market rate, as determined by SolitaireKart’s expert appraisers, will be applied to the final buy-back value of the diamond.

Gemstones (Ruby, Emerald, Sapphire):

Eligibility: Gemstones such as rubies, emeralds, and sapphires are eligible for buy-back, but they are subject to a 30% deduction from the original purchase price.

Valuation Process: The final buy-back value will depend on the current market scenario, with authorized SolitaireKart personnel conducting an in-depth assessment based on the gemstone's quality, size, and demand.

Gold Products:

Market Value: The buy-back value for gold products is calculated based on the current market rate of gold at the time of buy-back. Gold prices fluctuate due to market conditions, so the value is determined at the time the buy-back process is initiated.

Deductions: No deductions will be made for making charges or GST (Goods and Services Tax) that was paid during the original purchase. Only the gold’s weight and market price at the time of buy-back will be considered.

Initiating a Buy-Back

If you wish to initiate the buy-back process for your item, follow these steps:

Contact SolitaireKart: Reach out to us through the provided contact details (phone, email, or physical address) to express your interest in selling the item back. Our customer service team will help you schedule an assessment appointment.

Evaluation Appointment: Our experts will evaluate the item in person, considering the condition of the jewelry, its certification, and the current market conditions. This assessment will help determine the buy-back value.

Buy-Back Value: Once the evaluation is complete, SolitaireKart will present you with the final buy-back value based on the criteria mentioned earlier.

Payment Method

After agreement on the buy-back value, payment will be processed via the payment method preferred by SolitaireKart. We ensure a transparent, hassle-free, and secure transaction, and customers can expect timely payments upon completion of the buy-back process.

Policy Modifications

Right to Modify: SolitaireKart reserves the right to alter or update this policy at any time, as market conditions and internal policies evolve. Customers are encouraged to review this policy regularly to stay informed of any changes.

Contact Information

For any questions or inquiries related to the buy-back process, please contact us:

Phone Number: +918750017007

Email Address: info@solitairekart.com

Physical Address: GF-39, MGF Metropolitan Mall, Saket, New Delhi - 110017, India

Jurisdiction & Dispute Resolution

This Buy-Back Policy will be governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with the buy-back policy or related transactions will be subject to the exclusive jurisdiction of the courts of Delhi, India.

Arbitration Clause: In case of any disputes, arbitration will be used as a dispute resolution mechanism. The parties involved will appoint an arbitrator chosen by SolitaireKart, and both parties will bear 50% of the arbitration costs. The decision made by the appointed arbitrator will be final and binding on both parties.

Conclusion

SolitaireKart’s Buy-Back Policy is designed to offer a transparent and fair process for customers wishing to return their jewelry. By clearly outlining the terms, deductions, and procedures involved, we ensure that you understand your rights and responsibilities when opting for a buy-back. Our goal is to maintain the integrity of our products while providing you with a hassle-free solution should you wish to return or repurchase your jewelry.

If you have any questions or need more details, feel free to reach out to us—we’re happy to assist!

This version includes all necessary explanations for each section, including the arbitration clause, and ensures clarity for customers regarding their rights under this policy. Let me know if you'd like any further modifications!