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FAQ’S
Returns and Refunds :
What is the return policy?
Items can be returned within 14 days of purchase, excluding customized and sale items.
What condition should the item be in for a return?
The item must be in its original condition, unused, with tags, invoice, and certificate intact.
How do I initiate a return?
Please contact our customer service team to start the return process.
Is there a restocking fee for returns?
There may be a restocking fee depending on the condition of the returned item.
How long does the refund process take?
Refunds are typically processed within 7-10 business days after the returned item is received.
Can I exchange an item instead of returning it?
Exchanges are subject to availability and can be arranged with our customer service team.
Do you offer refunds for shipping charges on returned items?
Refunds are issued for the cost of the item returned, excluding shipping charges and taxes if any.
What should I do if I receive a damaged or incorrect item?
Please contact us immediately with details of the issue, and we will assist you in resolving it promptly.
Is there a limit to the number of times I can return an item?
Returns are evaluated on a case-by-case basis, and we reserve the right to limit or deny returns based on prior transaction history.
Shipping Information :
What are the shipping options available?
We offer standard and expedited shipping options for domestic and international orders.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days, while expedited shipping may take 2-3 business days.
Are there shipping fees for orders?
Shipping fees vary based on the shipping method selected and the destination of the order.
Do you provide tracking information for shipments?
Yes, tracking information is provided for all shipped orders. You will receive a tracking number once your order has been processed.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer service team for assistance in tracking and resolving the issue.
Payment Information :
What forms of payment do you accept?
We accept payments via credit cards, debit cards, PayPal, and Wire transfer secure online payment methods.
Is it safe to enter my payment information on your website?
Yes, our website employs secure encryption technology to ensure the safety and confidentiality of your payment information.
When will my credit card be charged for the purchase?
Your credit card will be charged at the time of purchase, once the order is confirmed.
Do you offer installment payment options or layaway plans?
Currently, we do not offer installment payment options or layaway plans for purchases.
Can I change the payment method for an order after it has been placed?
Once an order has been placed, the payment method cannot be changed. If you encounter any issues, please contact our customer service team for assistance.
Customization of Orders :
How long does a custom order take to complete?
Custom order completion times vary depending on the
complexity but typically range from 4-6 weeks.
Can I modify my custom design after the order is placed?
Modifications can be made within 2 days of placing the order. Contact our design team immediately for changes.
Order Delays :
What should I do if my order hasn't arrived within the estimated delivery time?
Contact customer service for a status update. We will
investigate and update you as soon as possible.
Are expedited shipping options available if I need an order quickly?
Yes, expedited shipping options are available at an additional cost. Please select this option at checkout.
Jurisdiction and Disputes :
What is the jurisdiction for resolving disputes?
What is the jurisdiction for resolving disputes?
How are disputes resolved?
Disputes shall be resolved through arbitration appointed by SolitaireKart. The arbitrator's fee will be split equally between the parties involved.
Is the arbitrator's decision final and binding?
Is the arbitrator's decision final and binding?
Extended Questions :
What materials are used in your jewelry pieces?
Our jewelry pieces are crafted using high-quality materials such as sterling silver, 14k gold, 18k gold, 22k gold ,gemstones, and pearls.
Do you offer custom jewelry designs or personalization services?
Yes, we provide custom jewelry design services and personalization options to create unique pieces tailored to your preferences.
How do I care for and clean my jewelry to maintain its luster?
We recommend using a gentle jewelry cleaner and soft cloth to clean your jewelry regularly and storing them in a jewelry box or pouch to prevent tarnishing.
Do you offer jewelry repair services?
Yes, we offer jewelry repair services for damaged or broken pieces. Please contact our customer service team for more information on repair options.
What is the importance of generational recognition in jewelry pieces?
Generational recognition in jewelry commemorates family heritage, traditions, and milestones, adding sentimental value and significance to the pieces.
How can I incorporate generational jewelry into my collection?
You can incorporate generational jewelry by passing down heirloom pieces, custom designing new pieces inspired by family traditions, or adding personal engravings that symbolize each generation.
Can generational jewelry be customized for modern tastes while retaining its traditional significance?
Symbols like family crests, birthstones, initials, or motifs representing cultural heritage are commonly used in generational jewelry to honor past generations and create a legacy for future ones.