Overview

At Solitairekart, a brand managed by Geological Institute India Private Limited, we aim to ensure satisfaction with every purchase. We offer a straightforward 14-day return and refund policy that allows our customers peace of mind when making a purchase. Below is a detailed guide on how our return and refund process works, stipulating conditions and the procedure to follow.

Return Policy

Eligibility Window: You have 14 days from the day you receive your product to initiate a return. To qualify for a return, items must be in the same condition you received them: unworn, undamaged, and accompanied by the original packaging.

Non-returnable Items: Products bought during special offers or at a discounted price are non-returnable. Customization orders or special-order items are also non-returnable as they are tailored specifically for you.

Required Documentation: To ensure a smooth return process, the following items must accompany any return:

Original invoice of purchase

Original product certificate

The item in its original condition with tags intact

Refund Policy

Refund Eligibility: Once we receive your returned item and verify the product’s condition, a full refund will be issued if all conditions are met. This process normally takes 5-7 business days.

Method of Refund: Refunds will be processed back to the original method of payment used during purchase.

Return Procedure

Step 1: Contact our customer service team within 14 days of receipt to initiate a return. Provide your order number, the name of the item, and the reason for the return.

Step 2: Pack the item securely in its original packaging with all paperwork, including the original invoice and product certificate.

Step 3: Ship the item to our returns department. The shipping address will be provided when you initiate the return.

Step 4: Upon receipt, the item will be inspected. If it meets our return criteria, your refund will be processed.

General Guidelines

Items returned must be in their original condition. They will be inspected upon return.

Return shipping costs are to be borne by the customer unless the item returned is due to an error on our part.

Processing times for returns might vary. We appreciate your patience while your return is being processed.

Jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection to these policies shall be subject to the exclusive jurisdiction of the courts of Delhi.

Contact Us

For more details or if you have questions about our Returns and Refunds Policy, please contact our customer service.