Overview

At Solitairekart, we understand that receiving your items promptly and safely is of utmost importance. As part of Geological Institute India Private Limited, we commit to exceptional service standards, ensuring your gemstones and jewelry reach you on time and in perfect condition. Here’s everything you need to know about our shipping procedures for both domestic and international orders

Domestic Shipping Policy

Shipping Time: We strive to process and ship all orders within 7 days of order confirmation. Our estimated delivery time is 10-15 days post shipment. Delays might occur due to unforeseen circumstances, which will be communicated promptly.

Carriers: We partner with reputable shipping companies including FedEx, Delhivery, and BVC to handle our order deliveries. The choice of carrier depends on the service availability and area of delivery.

Packing: Each item is meticulously packed in a specialized jewelry or gemstone box, secured with Solitairekart branded tape to ensure maximum protection during transit.

Tracking: Once your order is shipped, a tracking number will be provided via email or SMS. This will help you track your package's progress and estimated delivery date.

International Shipping Policy

Shipping Time: All international orders are processed and shipped within 7 days. However, delivery timelines vary significantly on a case-by-case basis due to factors such as customs clearance and the efficacy of local postal services. Generally, international orders are delivered within 10-30 days.

Customs and Import Duties: Orders shipped outside of India may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Carriers: For international deliveries, we use globally recognized carriers like FedEx and UPS. The choice of carrier will depend on the destination country and available services.

Packing: Similar to domestic shipments, every international order is carefully packed in a specialized box with branding tape to ensure the goods are secure throughout their journey.

Tracking: You will receive a tracking number for your order after it has been dispatched. This number will help you track your parcel and get updates on the delivery status.

General Guidelines

Order Confirmation: You will receive an order confirmation email once your order has been placed successfully.

Shipping Charges: Shipping fees are calculated based on the destination, size, and weight of the order. These will be detailed at the checkout page.

Insurance: All shipments are insured by Solitairekart until they reach you, safeguarding your purchase against damage or loss in transit.

Contact Us: If you have any questions or concerns regarding your order's shipping, don't hesitate to contact us at our customer service.

Conclusion

At Solitairekart, our goal is to deliver excellence not only through our products but also through our dedicated shipping services. We hope this shipping policy helps you understand our processes and what to expect when you choose Solitairekart for your jewelry and gemstones needs.